Survey Questions: Self-Management
Definition: Self‑Management is the ability to regulate one's behavior with confidence, optimism, self‑awareness, and self‑control, maintaining composure in ambiguity, stress, and interpersonal challenges. It involves a commitment to personal development, setting meaningful goals, seeking opportunities to grow, and taking full accountability for decisions, performance, and follow‑through. Individuals with strong self‑management stay focused and disciplined, demonstrating a strong work ethic, high performance, effective time management, thoughtful prioritization, and organized planning that keeps them well prepared and resilient in changing conditions. At its core, Self‑Management reflects principled action -- upholding ethical standards, honoring commitments, and consistently producing high‑quality work that aligns with personal and organizational values.
Self-confidenceSelf-confidence within Self-Management reflects a person's belief in their own judgment, competence, and steadiness under pressure. It shows up when individuals maintain composure during stressful moments, navigate ambiguity with clarity, and make thoughtful decisions even when information is incomplete. Confident employees and leaders delegate effectively, communicate expectations with an assured tone, address conflict directly, and take initiative on complex or high-visibility tasks because they trust their own abilities. This inner certainty also enables them to be transparent about progress and setbacks, remain accountable for outcomes, and inspire confidence in others by modeling calm, conviction, and courage in uncertain situations.
- The members of my team display confidence in their ability to navigate ambiguity and guide others through it.
- Our project manager approaches challenging decisions with clarity and conviction, even when the path forward is uncertain.
- My manager models self-assurance that encourages employees to take risks, stretch their abilities, and trust their own judgment.
- Coworkers demonstrate confidence in navigating ambiguity, making thoughtful decisions even when information is incomplete.
- Leaders in my department show confidence in delegating responsibilities, trusting others while remaining accountable for outcomes.
- My manager is courageous and confident when leading the department.
- My coworkers demonstrate confidence in personal judgment while remaining open to input and alternative perspectives.
- My manager gives confidence to others by maintaining their own composure.
- My manager communicates progress and setbacks transparently, without fear of judgment, reflecting confidence in their leadership.
- My supervisor maintains a high degree of self-management to inspire and influence subordinates.
- My manager communicates expectations and direction with a steady, assured tone that instills trust in the team.
- My supervisor addresses conflicts directly and constructively, showing assurance in their ability to resolve issues.
- Colleagues maintain confidence and composure during stressful times.
- My supervisor demonstrates belief in their own competence by taking the initiative on complex or high-visibility tasks.
Positive AttitudePositive Attitude centers on the emotional tone, optimism, and constructive mindset a person brings to their environment. It is reflected in behaviors such as staying hopeful during obstacles, maintaining a can-do approach under pressure, treating colleagues with courtesy and respect, and projecting stability that reassures others during organizational change. Individuals with a positive attitude think clearly and calmly, understand how their demeanor affects team morale, and intentionally model optimism and perseverance when challenges arise. While self-confidence is about inner assurance, positive attitude is about outward emotional influence--creating an environment where others feel supported, motivated, and steady even in difficult circumstances.
- The supervisor understands how attitude affects team morale and adjusts behavior to maintain a constructive environment.
- My manager is courteous and respectful to coworkers/colleagues.
- Our manager projects a consistent sense of stability that reassures employees during organizational change.
- The supervisor sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
- Our team sets an example for other teams during stressful periods by maintaining a positive, can-do attitude.
- The supervisor thinks clearly, positively, and calmly.
- Our manager steps into high-pressure situations without hesitation, modeling steadiness for the team.
- The project lead demonstrates optimism and determination when facing repeated obstacles, modeling perseverance for others.
- Employees in our department are more optimistic than pessimistic.
- Our manager remains optimistic and hopeful about the future despite obstacles to progress.
Self-awarenessSelf-awareness is the internal, reflective side of Self-Management--it's about understanding your own assumptions, biases, emotional triggers, strengths, limitations, and the impact your behavior has on others. A self-aware individual notices when their assumptions may be incorrect, recognizes how their leadership style influences team performance, and adjusts their communication when others seem confused, overwhelmed, or disengaged. They analyze interpersonal problems rather than reacting impulsively, monitor their tone and nonverbal cues, and reflect on past decisions to improve future judgment. In essence, self-awareness is the diagnostic capability: the ability to see yourself clearly and understand how your internal state shapes your external behavior.
- I feel my manager effectively demonstrates awareness of personal biases and works to prevent them from influencing decisions.
- Our project manager monitors tone, body language, and nonverbal cues to ensure messages are conveyed with respect and clarity.
- I am able to recognize when my personal assumptions may be incorrect.
- I know my personal strengths and limitations and use that information to ensure effective leadership.
- I feel my supervisor is aware of their personal impact on others and adjust their behavior to create a more positive leadership presence.
- Our manager adjusts communication style when sensing that others are confused, overwhelmed, or disengaged.
- My manager is aware of their own personal emotional triggers and takes steps to regulate their responses before engaging with others.
- Our team leader reflects on the impact of past decisions to improve future decision-making.
- My supervisor analyzes interpersonal problems instead of reacting to them.
- My manager demonstrates insight and understanding into how their leadership style influences team performance and adapts accordingly.
Self-controlSelf-control is the regulatory side of Self-Management--it's about managing emotions, impulses, and reactions so behavior remains steady, professional, and constructive even under pressure. Individuals with strong self-control maintain composure during criticism, conflict, or unexpected demands, and they step away when needed to respond thoughtfully rather than reactively. They avoid frustration, outbursts, or impulsive decisions, instead demonstrating patience, emotional steadiness, and maturity in difficult situations. While self-awareness helps a person recognize their emotional state, self-control is what enables them to regulate it--remaining calm, rational, and stable in ways that support team morale and consistent performance.
- My coworkers do not act impulsively.
- Our manager is calm and rational in their behaviors.
- My manager uses patience and self-control in working with customers and associates.
- Our manager maintains emotional control during criticism or disagreement, responding with maturity rather than defensiveness.
- Our manager is able to control their own negative emotions which helps to keep team morale up.
- I can step away from a situation to process appropriate response.
- The members of my team demonstrate emotional steadiness that supports consistent output.
- I am able to maintain professionalism and composure when confronted with criticism, conflict, or unexpected demands.
- My manager is able to deal with conflict by controlling their own emotions, listening, being flexible, and responding in a sincere way.
- My manager acts with a great deal of self-control.
- My supervisor avoids disruptive outbursts when correcting the work of subordinates.
- Leaders deal with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.
- My team leader maintains emotional steadiness during prolonged periods of uncertainty, allowing the team to stay grounded.
- Our manager has a stable and balanced mood at work.
- My supervisor does not show frustration when confronted with difficult issues.
Personal DevelopmentPersonal Development focuses on who a person is becoming--their ongoing growth, learning, and self-improvement. It reflects a mindset of curiosity, reflection, and continuous skill-building. Individuals strong in Personal Development actively identify gaps in their knowledge, seek feedback to understand how their behavior is perceived, pursue training and coaching, and engage in self-assessment to strengthen long-term effectiveness. This dimension is inward-facing: it's about developing new capabilities, expanding self-awareness, and intentionally investing in one's own evolution as a professional and leader.
- My supervisor creates development goals based on feedback, reflection, or performance reviews.
- The members of my team seek mentorship, coaching, or peer learning to strengthen their professional skills.
- My coworkers seek out opportunities to receive training, mentorship, and coaching.
- Our supervisor engages in self-assessment, discovery, and personal development.
- I can pursue professional development opportunities that strengthen my long-term effectiveness.
- Coworkers in my department seek feedback from colleagues to better understand how their behavior is perceived.
- Colleagues identify gaps in their own knowledge and take deliberate step to close them.
- I feel my manager seeks out knowledge and develops skills to advance themselves.
- Coworkers in my department seek their full potential through self-development.
- I am able to seek coaching from experienced professionals.
- I seek new skills and abilities through training and development opportunities.
- Supervisors create structured plans for personal improvement and skill development.
Goals and ObjectivesGoals and Objectives focus on what a person is trying to achieve--the structured, disciplined process of setting targets, defining success criteria, and tracking progress. It reflects the ability to establish clear performance objectives, break goals into actionable steps, set milestones, monitor progress, and maintain momentum over time. Individuals strong in this dimension use goals to guide daily decisions, improve productivity, and stay aligned with both short-term and long-term priorities. This dimension is outward-facing and execution-oriented: it's about organizing work, maintaining accountability, and driving measurable results.
- The supervisor breaks long-term goals into clear milestones and monitors progress toward them.
- I am able to set goals related to my personal leadership growth.
- I can break my personal goals into actionable steps and schedule time to work toward them.
- The colleagues I work with establish objectives for improving decision-making, time management, or productivity.
- Employees in my department monitor progress toward personal objectives.
- My coworkers have personal goals and objectives.
- I am able to set SMART goals for the team.
- Our manager sets short-term and long-term goals to maintain focus and momentum in their own work.
- My manager establishes clear milestones to measure progress toward personal and team objectives.
- Coworkers establish clear personal performance objectives that guide daily decisions and long-term development.
- Colleagues set challenging personal goals that stretch capability while remaining achievable.
- Our department sets ambitious but attainable goals.
- I define my personal success criteria to ensure accountability for my performance.
Opportunity SeekingOpportunity Seeking is the expansive, growth-oriented side of Self-Management reflecting a person's drive to stretch beyond current responsibilities, pursue new challenges, and proactively identify ways to contribute at a higher level. Individuals strong in this dimension look for unmet needs, emerging trends, and inefficiencies--and they take initiative before being asked. They volunteer for complex or high-visibility projects, experiment with new methods or tools, challenge existing routines, and actively seek experiences that build new skills and broaden leadership capability. At its core, Opportunity Seeking is about creating new possibilities and pushing oneself and the organization forward through curiosity, initiative, and innovation.
- Employees in my department volunteer for complex or high-visibility projects to accelerate their personal development.
- Colleagues identify opportunities to contribute beyond formal responsibilities.
- Managers spot unmet needs or inefficiencies and take initiative to address them.
- Our department acts quickly when a promising opportunity arises, rather than waiting for direction.
- I can identify emerging trends or needs and take initiative before being asked.
- Colleagues take responsibility for personal growth by actively seeking opportunities to develop professional and interpersonal skills.
- Our supervisor experiments with new methods or tools to improve personal efficiency and effectiveness.
- Coworkers in my department pursue stretch assignments that build new capabilities and broaden leadership experience.
- My manager seeks ways to improve processes, skills, or outcomes through experimentation or innovation.
- Our supervisor looks for new challenges, responsibilities, or learning experiences to expand team capabilities.
- My manager challenges existing routines and looks for better ways to accomplish work.
- The project leader seeks opportunities to achieve success.
AccountabilityAccountability is about ownership--owning decisions, actions, outcomes, and mistakes. Individuals strong in Accountability follow through on commitments without needing reminders, take full responsibility for their performance, and stand by difficult choices with professionalism and poise. They acknowledge mistakes openly, take corrective action promptly, and demonstrate dependability during critical moments. This dimension reflects a person's integrity and reliability: they do what they say they will do, accept the consequences of their actions, and maintain a conscientious commitment to delivering on expectations.
- Team members hold themselves accountable for results.
- Our team demonstrates dependability that others can count on during critical moments.
- My manager is responsible for achieving high performance.
- My supervisor acknowledges mistakes openly and uses them as opportunities for learning and improvement.
- Coworkers in my department take responsibility for personal decisions and follow through on commitments without needing reminders.
- The members of my team acknowledge mistakes openly and take corrective action promptly.
- Team members take responsibility for difficult choices and stand by them with professionalism and poise.
- My coworkers take full responsibility for their performance.
- Supervisors are conscientious about doing a good job.
FocusedFocused is the discipline and execution side of Self-Management reflecting a person's ability to maintain attention on priorities, avoid distractions, and sustain concentration through long, complex, or frustrating tasks. Individuals strong in this dimension stay mentally present, break work into manageable steps, and protect time for deep work. They regain focus quickly after interruptions, maintain momentum on long-term goals despite competing pressures, and ensure consistent forward progress on key objectives. While Opportunity Seeking expands the scope of what a person pursues, Focused ensures that once a direction is chosen, the work is carried through with steadiness, clarity, and follow-through.
- Employees are capable of independently working on tasks without getting distracted.
- Employees in my department stay focused on long-term goals despite short-term frustrations, delays, or competing pressures.
- Coworkers in my department are able to regain focus after interruptions or unexpected disruptions.
- My colleagues stay mentally present in meetings, discussions, and work sessions, avoiding multitasking that dilutes effectiveness.
- Team members maintain concentration during long or complex tasks, even when progress is slow or obstacles arise.
- Our supervisor breaks complex tasks into manageable steps and stays focused until completion.
- Our team organizes work to ensure consistent forward movement on key objectives.
- My manager maintains attention on high-priority tasks and avoids distractions that interfere with progress.
- My supervisor is able to stay focused until the task is completed.
Strong Work EthicStrong Work Ethic is about effort, discipline, and the quality of execution reflecting a person's internal drive to excel, their willingness to go beyond minimum expectations, and their ability to maintain steady productivity across varying conditions. Individuals strong in this dimension work thoroughly and with care, solve problems proactively, persist through difficult or tedious tasks, and produce results that require minimal rework. This dimension highlights consistency, diligence, and personal standards--showing not just that someone takes responsibility for outcomes, but that they put in sustained, disciplined effort to achieve high-quality work.
- Associates understand what step are needed to perform up to expectations.
- Our team avoids "busy work" and concentrates on activities that meaningfully advance goals.
- Employees at the company take initiative to solve problems independently before they escalate.
- The project lead approaches responsibilities with discipline, consistency, and a commitment to quality.
- Supervisors exhibit a strong work ethic.
- My manager maintains steady progress on long-term goals by working on them consistently rather than sporadically.
- My supervisor produces results that require minimal rework, demonstrating strong personal standards.
- My supervisor is able to accomplish tasks in difficult and challenging situations.
- Coworkers in my department go beyond minimum expectations when needed to ensure success.
- Colleagues show dedication by completing work thoroughly and with care.
- The project manager demonstrates persistence and effort even when tasks are difficult or tedious.
- My coworkers demonstrate a strong internal drive to excel, not just to meet requirements.
- Supervisors maintain consistent performance even when personal workload, team dynamics, or external pressures intensify.
- Coworkers in my department maintain steady productivity across busy, slow, or unpredictable periods.
High PerformanceHigh Performance reflects the quality, consistency, and results a person produces, especially under pressure. Individuals strong in this dimension deliver high-quality work even in challenging conditions, hold themselves to elevated standards, and complete tasks thoroughly the first time with minimal need for oversight. They take responsibility for accuracy, streamline workflows, push themselves to improve outcomes even without external pressure, and maintain strong performance despite stress, ambiguity, or setbacks. High Performance is ultimately about sustained excellence--reliability, precision, and consistently exceeding expectations in both routine and high-stakes situations.
- My manager pushes themselves to improve outcomes, even when external pressure is low.
- My manager streamlines personal workflows to increase efficiency and reduce delays.
- Coworkers use tools, systems, or routines that support sustained high performance.
- Employees at the company take responsibility for ensuring work is completed accurately and on schedule.
- The supervisor demonstrates reliability by completing tasks on time and to expected quality standards.
- Colleagues hold themselves to high standards of reliability and deliver on promise consistently.
- Colleagues focus on achieving results.
- The members of my team maintain high performance even when facing setbacks, stress, or ambiguity.
- Our team maintains consistently high levels of performance.
- Associates deliver high-quality work even under tight deadlines or challenging conditions.
- My team completes tasks thoroughly the first time, reducing the need for oversight.
- The supervisor sets personal performance benchmarks that exceed minimum expectations.
- Our manager performs above expectations.
Well PreparedWell Prepared is the proactive, anticipatory side of Self-Management reflecting a person's ability to think ahead, organize effectively, and create the conditions for success before challenges arise. Individuals strong in this dimension anticipate obstacles, upcoming deadlines, and emerging skill requirements; they prepare thoroughly for meetings, maintain organized workspaces, and back their recommendations with thoughtful reasoning. They recognize early signs of organizational change, test new approaches through small pilots, and take charge of situations by planning ahead. In essence, being Well Prepared is about preventing problems before they occur through foresight, structure, and disciplined preparation.
- Our workspace is clean and well organized.
- Our team recognizes early signs of organizational change and prepares accordingly.
- The project manager initiates small-scale pilots or tests to explore new approaches before rolling them out more broadly.
- Leaders anticipate future skill requirements and begin developing them before they become essential.
- My coworkers maintain a clean and organized workspace.
- Leaders are generally prepared and on-time for meetings.
- My manager anticipates upcoming needs, deadlines, and challenges, and prepares accordingly.
- My manager takes charge of situations.
- Coworkers anticipate potential obstacles and adjust plans to maintain performance.
- My manager presents ideas and recommendations assertively, backed by thoughtful reasoning and preparation.
ResilientResilient is the adaptive, recovery-oriented side of Self-Management reflecting a person's ability to stay steady, flexible, and solution-focused when unexpected challenges, setbacks, or stressors occur. Individuals strong in this dimension adjust quickly to new expectations or technologies, recover rapidly from mistakes, and use obstacles as opportunities to learn and improve. They maintain calm under pressure, persist when progress is slow, and employ constructive coping strategies--such as pausing, prioritizing, or seeking input--to stay effective during crises. While Well Prepared is about readiness before disruption, Resilient is about effectiveness during and after disruption, demonstrating emotional steadiness, adaptability, and continuous forward momentum.
- My supervisor manages stress in the workplace.
- Team members seek feedback after challenging situations to refine strategies and strengthen future resilience.
- Our team uses constructive coping strategies (such as prioritizing, pausing, or seeking input) to maintain clarity under pressure.
- Our department demonstrates persistence by continuing to make progress even when progress is slow or obstacles accumulate.
- Coworkers in my department identify potential obstacles to personal goals and proactively develop strategies to overcome them.
- Leaders remain solution-oriented during crises, focusing on what can be controlled rather than dwelling on setbacks.
- The project manager is able to handle unexpected events and issues.
- Team members are able to handle a high level of stress.
- My manager reframes challenges as opportunities to learn, innovate, or strengthen processes rather than as setbacks.
- Coworkers in my department recover quickly from mistakes and use them as fuel for improvement.
- My manager recovers quickly from setbacks, maintaining a calm and solution-focused demeanor.
- My coworkers respond to unexpected changes with flexibility, adjusting plans without losing momentum or motivation.
- Associates adapt to new expectations, technologies, or organizational shifts without becoming overwhelmed.
- Associates understand how to identify and correct problems.
- Team members demonstrate the ability to "reset" after difficult interactions, returning to task with renewed focus and calm.
Time ManagementTime Management reflects the structure, planning, and discipline that enable someone to use their time effectively and meet commitments. Individuals strong in this dimension organize their day around high-value tasks, use schedules or project management systems to stay on track, and adjust plans when priorities shift to ensure critical work still receives attention. They balance multiple responsibilities without letting anything fall behind, allocate appropriate time for complex tasks, and avoid last-minute rushes by planning ahead. Time Management is about how work gets done--prioritizing, sequencing, and protecting time so that performance remains steady and deadlines are consistently met.
- Our team manages time effectively by structuring the day around high-value tasks rather than reacting to interruptions.
- Employees in my department manage time well.
- My supervisor balances multiple responsibilities without letting any area fall behind.
- Coworkers in my department are effective in managing time.
- My manager adjusts the schedule when priorities shift, ensuring critical tasks still receive adequate attention.
- My coworkers use schedules, calendars, or project management systems to ensure deadlines are consistently met.
- I can manage time effectively to maximize output without sacrificing quality.
- The team leader allocates appropriate time for complex work and avoids last-minute rushes by planning ahead.
PrioritizationPrioritization is the decision-making side of Self-Management focusing on choosing what matters most and directing time, energy, and attention toward the highest-value work. Individuals strong in Prioritization make informed trade-offs when demands compete, distinguish urgent issues from those that can be deferred or delegated, and complete tasks based on importance rather than convenience. They regularly reassess priorities as conditions change, ensure essential tasks are addressed first, and keep themselves and their teams focused on the activities that drive the strongest results. In short, Prioritization is about what to do first and why.
- Our team identifies the most important tasks and focuses on them before addressing lower-value activities.
- Coworkers in my department prioritize task in a way that consistently leads to strong results.
- Our team prioritizes essential tasks.
- I am able to reassess priorities regularly to stay on top of changing goals or conditions.
- Our department reviews priorities regularly to ensure attention remains on the most impactful tasks.
- My manager completes tasks in order of importance rather than convenience or preference.
- I can distinguish between urgent issues and those that can be deferred or delegated.
- My manager maximizes the value of work.
- Colleagues make informed trade-offs when competing demands arise, ensuring essential work is completed first.
Planning/OrganizationPlanning/Organization is the structuring and systems side of Self-Management focusing creating order, clarity, and efficiency so work can be executed smoothly and predictably. Individuals strong in this dimension use calendars, task systems, and planning tools to organize their work; maintain orderly physical and digital environments; and structure processes to reduce confusion, duplication, or rework. They align plans with broader organizational goals, adjust plans proactively when new information emerges, and develop contingency plans to stay prepared for obstacles. In essence, Planning/Organization is about how to get the work done--building the systems, routines, and structure that support consistent execution.
- Our department is effective in planning and organizing projects and enterprises.
- Our manager develops contingency plans to ensure continuity when unexpected obstacles arise.
- My team maintains an orderly workspace and digital environment that supports efficiency and reduces wasted time.
- Our leadership is well organized.
- Our department structures work processes to minimize confusion, duplication, or rework.
- My supervisor uses calendars, task systems, or tracking tools to organize and manage personal goals effectively.
- Managers align personal plans with broader organizational goals to ensure long-term contribution.
- Associates are efficient in planning and organizing work within the department.
- My coworkers keep documents, tools, and information logically arranged so they can be accessed quickly.
- Leaders here have the necessary discipline and organizational skills to excel in their roles.
- My manager uses planning tools (calendars, task lists, blockers) to maintain clarity on what must be accomplished each day.
- The project manager creates a plan for successful completion of the project.
- My manager adjusts plans proactively when new information, risks, or opportunities emerge.
Keeps CommitmentsKeeps Commitments reflects the reliability, follow-through, and consistency of an individual's actions focusing on doing what one has promised--meeting deadlines, honoring responsibilities, and maintaining momentum even when juggling multiple demands or facing external pressures. Individuals strong in this dimension proactively communicate when commitments need adjustment, take responsibility for outcomes without shifting blame, and deliver work to the expected standard regardless of challenges. This facet of Self-Management is fundamentally about dependability: others can count on the person to follow through, stay organized, and uphold their obligations in both routine and high-pressure situations.
- My manager communicates proactively with the team when commitments need to be adjusted, ensuring transparency and trust.
- My team leader keeps commitments.
- Team members follow through on commitments without losing momentum, even when juggling multiple responsibilities.
- Team members show discipline in meeting commitments regardless of external pressures.
- Employees in my department follow through on commitments without needing reminders or supervision.
- My manager keeps all promises and commitments.
- My supervisor stays on top of current commitments.
- My manager delivers work on time and to the expected standard, even when challenges arise.
- Colleagues follow through on promises and responsibilities without needing reminders or oversight.
- Colleagues track personal commitments and ensure deadlines are met even when challenges arise.
- My supervisor demonstrates reliability that others can depend on during critical or high-pressure moments.
- My manager takes responsibility for outcomes and does not shift blame when expectations are not met.
PrincipledPrincipled reflects a person's ethical foundation, moral courage, and value-driven decision-making focusing on acting with integrity--making fair, honest, and ethical choices even when they are difficult, unpopular, or come with personal cost. Individuals strong in this dimension adhere to clear values, maintain transparency in communication, treat others with respect, and hold themselves to high personal standards regardless of external pressure. This facet of Self-Management is about doing what is right, not just what is required--demonstrating fairness, honesty, and moral consistency that builds trust and credibility across the organization.
- Our department acts consistently and fairly, treating all colleagues with respect and integrity.
- The project lead maintains honesty and transparency in communication, especially when delivering difficult messages.
- The team leader demonstrates courage by standing by ethical choices, even when they are unpopular.
- My coworkers maintain strong adherence to ethics and values.
- Colleagues make decisions based on clear values and ethical standards, even when doing so is difficult.
- My manager holds themselves accountable to high personal standards, regardless of external pressure.