Survey Questions: Results Oriented
Definition: Results Oriented employees and leaders demonstrate a strong commitment to achieving measurable outcomes by setting clear goals, prioritizing urgent needs, and planning strategically to deliver results. They maintain focus through obstacles, adapt flexibly to shifting priorities, and act with urgencymonitoring progress, responding constructively to setbacks, and holding themselves and others accountable. Fueled by motivation, optimism, and service to others, they communicate expectations clearly, analyze performance data to guide decisions, and create a culture where action leads to achievement.
Setting GoalsSetting Goals emphasizes strategic direction and outcome definition. It's about identifying the problems worth solving and crafting clear, measurable objectives that align with organizational priorities. This behavior includes translating high-level aims into actionable milestones, ensuring transparency around decision rationale, and establishing purposeful ambition through goal design. Leaders who excel in goal setting act as architects of intent. They are designing a roadmap that gives teams clarity, stretch, and coherence. The focus is on defining what must be achieved and why, laying the groundwork for performance and alignment.
- The team leader sets the objectives for the team.
- The VP of Operations sets important goals for our department.
- My manager is effective in quickly determining the objectives for the project.
- In our department, we are good at recognizing the problem that needs to be solved.
- Supervisors break down long-term goals into short-term milestones with clear timelines.
- Leaders ensure transparency around goals, actions, and decision rationale.
- The Director sets objectives for the department.
- My manager sets challenging goals for me to be achieved.
- Team objectives are aligned with broader organizational priorities to ensure strategic coherence.
PrioritizationPrioritization focuses on executional discipline and resource focus. It reflects the ability to sort tasks, goals, or decisions based on urgency, impact, and available capacity. This ensures that time and effort go toward the most pressing or valuable items. This behavior sharpens operational agility by helping teams concentrate energy where it will yield the greatest return. Leaders who prioritize effectively act as tacticians continually reassessing what needs attention now versus later, and sequencing action to prevent drift or overload.
- My manager concentrates efforts on the most urgent needs of the project.
- Our department does a good job prioritizing goals to complete those in urgent need first.
- I am able to quickly analyze the situation to determine the most pressing needs.
- Our department completes the urgent tasks first.
- Tasks are prioritized based on impact and urgency to optimize resource allocation.
- The team leader is effective in prioritizing daily work activities.
- My manager is effective in prioritizing tasks to best achieve the results
PlanningPlanning focuses on proactive structure and foresight. It's about anticipating needs, mapping out detailed steps, and coordinating resources and dependencies to ensure successful execution. This behavior reflects strategic anticipation - leaders and teams define the best course of action, identify risks, and build contingency plans around measurable milestones. Planning provides a foundation for consistency and direction by translating goals into actionable workflows that accommodate complexity. It's the disciplined architecture of results, where success is designed before it's pursued.
- Our department does a good job of planning what resources will be needed to achieve the objectives
- Our team coordinates cross-functional efforts to ensure dependencies are addressed proactively.
- My manager is effective in planning the best approach to achieving results.
- My team leader develops detailed action plans with measurable deliverables and deadlines.
- Our department anticipates potential obstacles and builds contingency plans to maintain momentum.
- The Company leaders are effective in planning the best course of action to achieve their goals.
- Plans are adjusted based on performance trends, stakeholder feedback, or changing conditions.
Maintains FocusMaintains Focus reflects an individual's ability to keep attention fixed on meaningful goals despite distractions, competing priorities, or evolving conditions. This competency is rooted in cognitive discipline - demonstrating steady commitment to task completion, alignment with strategic objectives, and the ability to filter out noise. Teams that maintain focus exhibit goal coherence and avoid reactive drift, while leaders serve as stabilizing forces, reinforcing directional clarity and minimizing distractions. The behavior isn't about rigidity, but about purposeful persistence adapting the path if necessary while remaining anchored to the desired outcomes.
- Individuals demonstrate personal ownership of outcomes and persist until tasks are completed successfully.
- Our department focuses on achieving important goals.
- My manager is focused, driven and does not become distracted by non-issues or interruptions
- In my department coworkers continue to work toward achievement of goals despite being confronted with obstacles.
- The members of my team maintain focus on end goals while adapting the path to get there.
- The team leader helps the team maintain focus on the goals.
FlexibleFlexible emphasizes adaptive responsiveness and tactical agility. It reflects the willingness to alter strategies, timelines, or processes in reaction to shifting conditions, emerging needs, or unforeseen constraints. Where Planning offers the initial blueprint, Flexibility updates that blueprint in real time. This competency allows teams to streamline procedures, pivot priorities, and reallocate resources -- all while maintaining momentum. Flexibility signals a culture that values responsiveness over rigidity, empowering people to rethink execution without abandoning objectives.
- Resource allocations aer shifted to capitalize on emerging priorities or constraints.
- I am able to make changes to the plans/procedures if it will result in increased output.
- My coworkers are willing to adapt to new procedures to maintain production capacities.
- My supervisor streamlines procedures when legacy methods hinder progress.
- Supervisors excel in dynamic environments.
- Employees shift priorities dynamically based on changing goals or business conditions.
- My manager is flexible and willing to change the strategy to better achieve the objectives.
- Our department is able to adapt to disruptions in the supply chain to maintain production levels.
- Our manager adjusts timelines and deliverables in response to evolving stakeholder needs.
Response to SetbacksResponse to Setbacks centers on emotional agility and resilience needed when progress is disrupted. It reflects how individuals and teams interpret and recover from challenges, whether due to mistakes, unforeseen events, or failed attempts. This behavior emphasizes reframing adversity into learning, remaining optimistic under pressure, and actively turning disruptions into catalysts for growth. Leaders play a critical role in modeling solution-focused responses, fostering a culture of psychological safety, and encouraging shared recovery. Making resilience a source of energy rather than simply endurance.
- Employees openly share lessons learned from failures and use them to guide future decisions.
- I am able to achieve performance benchmarks despite obstacles and setbacks.
- Managers reframe challenges as opportunities to innovate and improve performance.
- Employees encourage one another during setbacks and reframe challenges as growth opportunities.
- In our department, employees are tenacious and will overcome obstacles to continue working toward goals.
- Supervisors promote a solution-focused mindset when problems arise.
- We persistence and focus even when facing repeated setbacks.
- My manager will persist in seeking objectives despite obstacles or setbacks.
- Coworkers work hard despite obstacles that impede progress
- Associates are resilient, bouncing back quickly from disappointments.
- The members of my team learn from setbacks and integrate lessons into future planning.
Monitors ProgressMonitors Progress is fundamentally about tracking and recalibrating performance in motion. It emphasizes operational visibility, milestone clarity, and adaptive management. Leaders and teams in this domain actively observe how work is unfolding, measure it against benchmarks, and adjust plans based on feedback and environmental shifts. It's a dynamic process that uses check-ins, KPIs, and transparent communication to ensure that efforts stay aligned with goals. Progress monitoring builds executional insight, enabling early course corrections, supporting team growth, and maintaining momentum through evolving conditions.
- The project manager has established benchmarks to be met when working on specific projects.
- Leadership benchmarks and milestones to measure progress toward objectives.
- Managers reassess KPIs and success metrics when external factors shift the playing field.
- Managers track individual and team contributions against goals and communicate outcomes transparently.
- Our department integrates feedback to refine execution plans without losing momentum.
- Managers conduct regular check-ins that focus on progress, roadblocks, and how to support growth.
- My manager creates measures of performance to track progress
- Our manager defines success metrics and tracks progress against them consistently.
- My manager establishes feedback loops to monitor progress and adjust plans dynamically.
- Our department keeps track of progress toward the results
Bias for ActionBias for Action reflects a predisposition toward initiating progress, experimenting with solutions, and mobilizing rapidly - especially in dynamic or ambiguous conditions. It's grounded in urgency, initiative, and accountability, with a focus on doing rather than waiting. Employees demonstrate assertiveness in resolving problems, proposing improvements, and jumping into tasks without relying on escalation. Itââ¬â¢s less about polished execution and more about activating momentum - prioritizing speed, adaptability, and learning-by-doing. Leaders reinforce this mindset by praising action-oriented behavior, encouraging quick iterations, and valuing decisiveness, even when outcomes are uncertain.
- Teams learn quickly and iterate without prolonged analysis paralysis.
- Cross-functional teams mobilize rapidly to respond to emerging challenges or opportunities.
- I feel people in my department are willing to take on new assignments to help increase production.
- Leadership praises and promotes action-oriented thinking, even when outcomes are uncertain.
- I feel our department accomplishes difficult tasks obtaining measurable results.
- Decisions are made with urgency and accountability, especially when quick action is required to meet customer or business needs.
- My colleagues are willing to give extra effort to solve problems and get work done on time.
- Employees take initiative to resolve issues without waiting for direction or escalation.
- Teams prioritize execution and follow through amid ambiguity or limited resources.
- The team lead is effective in identifying and acting upon opportunities to increase quality of team output.
- Employees suggest and pilot new ideas or process improvements to drive efficiency or impact.
Achieves ResultsAchieves Results emphasizes reliability, consistency, and tangible performance. The behavior is grounded in discipline and endurance. It means meeting deadlines, completing obligations, and hitting benchmarks. While Bias for Action values rapid initiation, Achieves Results values sustained delivery. This competency reflects a culture of executional rigor: following through on tasks, honoring commitments, and holding a high standard for productivity. Leaders model achievement by consistently performing, setting expectations, and cultivating habits that ensure goals aren't just attempted - they're fully realized.
- I regularly achieve performance benchmarks.
- My manager is a high achiever.
- Work is generally completed on time.
- People in my department have a strong result orientation.
- Coworkers complete all assigned tasks.
- In my department, employees have completed all required coursework.
- Our department achieves high levels of performance.
- Team members consistently meet deadlines and follow through on commitments, even when tasks require extra effort.
Highly MotivatedHighly Motivated reflects an internal drive to pursue results with energy, initiative, and perseverance. It's characterized by ambition, goal-orientation, and a proactive mindset -- employees seek challenges, push past obstacles, and commit to stretch objectives. This behavior channels personal and collective determination into tangible achievement, often reinforced by leaders who model and inspire enthusiasm for goal pursuit. The tone is performance-centered and future-focused, expressing a hunger to accomplish more and push boundaries through sustained effort
- Leaders channel personal energy into motivating others toward shared goals.
- My department has a work ethic with a strong desire to obtain results
- Coworkers view setbacks and challenges as opportunities to learn.
- Coworkers seek out stretch assignments to challenge personal and team capabilities.
- Employees in my department are determined to complete tasks regardless of obstacles that may occur.
- Our team sets ambitious goals and proactively seeks ways to surpass them.
- My manager inspires and motivates co-workers to be productive and energetic at work.
Attitude
- My manager exhibits high energy and a positive attitude on the job with others.
- The project leader uses encouraging language to uplift team morale during difficult phases.
- Staff members express pride in their contributions and speak positively about the impact of their work.
- The project manager celebrates team achievements to reinforce a culture of excellence.
- My team leader inspires others by consistently demonstrating belief in the team's potential.
- Positive feedback is given frequently and genuinely.
- New ideas are welcomed with curiosity rather than skepticism, fostering psychological safety.
- Colleagues view obstacles as opportunities to improve themselves.
- Colleagues maintain optimism during high-pressure situations, helping others stay grounded.
- Leaders demonstrate calm and optimism in uncertain situations, setting a tone of confident perseverance.
- My supervisor models high energy and has a positive attitude on the job with co-workers and customers.
- The team leader has a positive attitude that encourages others to continue supporting the production goals.
- My manager reinforces a "can-do" attitude that helps overcome inertia or resistance.
Accountability
- The supervisor models accountability by owning mistakes and demonstrating corrective action.
- Employees take responsibility for outcomes rather than deflecting blame when challenges arise.
- Managers hold employees accountable for completing required work.
- My manager encourages self-assessment and reflection to build personal responsibility for results.
- The project leader empowers employees to make decisions while holding them responsible for outcomes.
- Employees hold each other accountable for producing high quality work.
- Senior executives create a culture where commitments are honored and excuses are challenged respectfully.
- Leaders address underperformance promptly and constructively, focusing on solutions.
- My manager holds themself and others accountable for achieving results.
- I was provided clear expectations for the job
Service OrientationService Orientation emphasizes a spirit of mutual support and responsiveness within the team, where individuals actively seek ways to help others -- whether stepping in during staff shortages, supporting cross-functional collaboration, or anticipating customer needs. It reflects an empathetic, collaborative mindset grounded in generosity and shared purpose. The behaviors are often informal but deeply intentional: associates help without prompting, leaders foster morale during transitions, and enthusiasm becomes a cultural norm. Results are not just driven by individual effort, but through collective uplift, making service orientation a catalyst for both performance and engagement.
- Coworkers are always looking for ways to help each other
- I am always willing to help coworkers when asked
- The project leader follows up on service delivery to confirm expectations were met or exceeded.
- Associates step in to cover responsibilities during peak workloads or staff shortages.
- Cross-team collaborations are energized by mutual respect and a shared sense of purpose.
- Leaders support team members through transitions, maintaining morale and productivity.
- Our team builds a supportive environment where enthusiasm and collaboration thrive.
- Team members identify when others need assistance and offer help without being asked.
- Our manager anticipates customer needs and adjusts workflows to ensure satisfaction.
- Employees actively seek ways to support their colleagues without being asked.
- Our department makes sure customers are satisfied
SupervisionSupervision operates as a structured force that channels team effort into consistent, goal-aligned execution. It includes clear role definitions, decision empowerment, and follow-through mechanisms that reinforce accountability and results. Leaders provide resources, assign responsibilities based on strengths, and recognize high performance -- creating an environment where achievement is both expected and enabled. Supervision ensures that energy and potential are guided with precision, offering a framework through which aspirations become results. While service orientation builds the connective tissue of collaboration, supervision lays the scaffolding that supports sustained productivity and growth.
- My manager builds trust by consistently being available and responsive to team needs.
- The team leader makes sure employees have the resources they need to achieve their results
- My supervisor encourages a high-energy, fun work environment and coaches others on how to do the same
- Managers encourage employees to give 100% to achieving high results
- The project manager modifies team roles or workflows to better align with changing business conditions.
- Responsibilities are assigned based on individual strengths and developmental goals.
- The supervisor recognizes and rewards employees who consistently take ownership of their work.
- The supervisor follows up consistently on commitments and deadlines to ensure progress is sustained.
- My manager establishes clear performance standards and reinforces them through regular feedback.
- Managers empower staff to make timely decisions within their roles and remove barriers to progress.
- There is a clear structure for follow-up and follow-through on initiatives, with visible ownership from team leads.
- My team leader demonstrates gratitude and recognition for team contributions.
- Managers recognize and reward behavior that produces top performance
- Roles and expectations are clearly defined.
Communication
- Managers clarify the "why" behind expectations to foster intrinsic motivation and commitment.
- My manager communicates expectations clearly and ensures alignment across roles.
- Team members share knowledge and resources to accelerate team learning and productivity.
- Open dialogue is encouraged to discover new ideas and switch strategies if needed.
Analytical
- Leaders use data and metrics to evaluate performance and guide accountability conversations.
- The supervisor uses dashboards or visual tools to communicate progress transparently.
- My team leader incorporates new technologies or tools to enhance efficiency under pressure.
- Historical performance data is reviewed to inform future planning decisions.