Survey Questions: Negotiation
Definition: Negotiation is the ability to strategically evaluate positions, remain flexible in discussions, and generate solutions that benefit all parties while maintaining quality and high standards. Skilled negotiators rely on interpersonal collaboration, data-driven analysis, and thorough preparation to create a decisive, team-oriented environment where persuasive yet composed communication drives effective decision-making. By balancing self-control, consensus-building, and historical awareness of interactions, negotiation fosters fair agreements that align with organizational goals and ensure long-term success.
Understands the PositionsUnderstands the Positions focuses on having a clear, well-informed grasp of the key issues, priorities, and interests involved in a negotiation. This dimension highlights knowing market conditions, analyzing stakeholder needs, identifying problems that must be addressed, and ensuring that negotiators are well-prepared with a thorough understanding of the situation. It prioritizes strategic awareness and informed decision-making, ensuring negotiators approach discussions with a comprehensive understanding of relevant factors.
- The team stays well-informed about the issues and priorities.
- My manager clearly understands the interests and choices of various parties in a negotiation.
- The negotiations team is aware of the needs of the other party.
- The lead negotiator keeps a firm grasp on the issues and priorities.
- My manager ensures a thorough understanding of key issues and priorities.
- My manager knows the current business/market environment.
- The supervisor is aware of what problems need to be solved.
Interpersonal SkillsInterpersonal Skills emphasizes the ability to build strong relationships, foster collaboration, and create a positive negotiation environment. This dimension centers on working effectively with others, showing respect for different viewpoints, recognizing motivations, and maintaining productive partnerships throughout the negotiation process. It prioritizes relationship-building and emotional intelligence, ensuring negotiators can facilitate cooperative and mutually beneficial discussions.
- People in my department are respectful of others' views and opinions.
- People in my department have good working relationships with others.
- The team leader uses rapport-building behaviors (such as active appreciation, shared language, and collaborative tone) to reduce tension and strengthen cooperative problem-solving.
- The project manager builds trust by being transparent about intentions and constraints.
- My manager is able to collaborative with others in solving problems to create solutions that satisfy both parties' interests.
- My manager is able to establish a positive connection with the other party to create a more collaborative atmosphere, making it easier to reach mutually beneficial agreements.
- My supervisor creates an atmosphere of mutual respect by acknowledging the other party's contributions, concerns, and expertise.
- The supervisor understands each person's needs, concerns, and motivations.
ResoluteResolute focuses on maintaining firmness, consistency, and confidence in negotiation positions to uphold quality, standards, and business goals. This dimension highlights setting clear boundaries, standing by company offers, avoiding distractions, and reinforcing the negotiation strategy with conviction. It prioritizes determination and consistency, ensuring negotiators remain steadfast in their approach without compromising core objectives.
- My manager communicates limits with clarity and confidence to maintain strategic focus.
- My manager maintains a consistent rationale for positions across all stages of the negotiation.
- I firmly believe the company is making the best offer in negotiations.
- I feel I am able to say "no" when it is essential to maintaining quality and high standards.
- My manager is resolute on positions to provide consistency in the negotiation strategy.
- I can hold steady when the other party attempts to create urgency or artificial pressure.
- In interactions with employees, the manager clearly communicates boundaries and the reasons behind them.
- I am able to reaffirm core priorities when challenged, ensuring the negotiation stays anchored to essential objectives rather than drifting toward less meaningful concessions.
- In negotiations with suppliers, my manager stays focused and avoids getting sidetracked by less important issues.
Sets BoundariesSets Boundaries focuses on establishing and upholding the limits that protect core interests, maintain fairness, and prevent the negotiation from drifting into unproductive or inappropriate territory. A manager demonstrating this competency clearly communicates non-negotiables, uses objective criteria to justify limits, and reasserts boundaries when the other party pushes past agreed-upon parameters. They stop conversations that become manipulative or irrelevant, maintain consistency even under pressure, and calmly explain the consequences of crossing established limits. The emphasis is on principled firmness and structural clarity: ensuring the negotiation stays within acceptable, ethical, and strategically aligned guardrails.
- My manager reasserts boundaries when the other party attempts to push past agreed-upon limits or introduce unreasonable demands.
- I can stop conversations that drift into inappropriate, irrelevant, or manipulative territory, redirecting the negotiation back to acceptable parameters.
- My manager clarifies non-negotiable requirements early in the process so expectations are aligned before substantive bargaining begins.
- The project manager maintains consistency in applying boundaries even when under pressure, ensuring fairness and predictability in the negotiation process.
- The manager clearly communicates boundaries and the reasons behind them.
- My supervisor communicates the consequences of crossing established limits in a calm, professional manner to reinforce accountability and protect core interests.
- I know how to use objective criteria (such as standards, policies, or data) to justify limits and prevent boundary-setting from appearing arbitrary or personal.
FlexibilityFlexibility focuses on adjusting negotiation tactics, adapting to changing circumstances, and finding the right balance between firmness and compromise. This dimension highlights tailoring approaches, altering plans based on new information, responding dynamically to challenges, and knowing when to stand firm or shift strategy. It prioritizes adaptability and responsiveness, ensuring negotiators remain agile and effective in evolving situations.
- I can revise proposals in real time to incorporate new information, emerging interests, or unexpected obstacles without losing sight of core objectives.
- The negotiations team is able to adapt to dynamic situations created by new information or unexpected challenges.
- Colleagues shift negotiation tactics when other priorities or constraints become clearer, adjusting the approach to maintain progress.
- In negotiations with clients, my manager is able to adapt to changing situations.
- The lead negotiator tailors approaches to more effectively address current demands.
- Our negotiations team knows where to stand firm and where to compromise.
- My manager alters plans to respond to immediate challenges.
- I am flexible in responses during negotiations.
- My manager adapts communication style (direct, exploratory, data-driven, or relational) based on what best supports constructive engagement with the other party.
- The project manager balances firmness and adaptability by reassessing which issues require principled consistency and which allow room for creative compromise.
- My supervisor recognizes when a negotiation path is no longer productive and pivots to alternative frameworks.
- The team adjusts methods to suit the current situation.
StrategicStrategic emphasizes adapting negotiation approaches based on past experiences, context, and evolving circumstances to maximize favorable outcomes. This dimension centers on understanding previous successes, adjusting tactics as needed, navigating different negotiation styles, and ensuring flexibility. It prioritizes calculated adaptability and informed decision-making, making sure negotiations evolve to align with changing business needs.
- I am aware of how past interactions may affect current or future negotiations.
- The negotiations team is knowledgeable of which approaches were successful in the past.
- The negotiations team is aware of what strategies will be useful for the current negotiations.
- My manager is able to distinguish and navigate between different negotiation strategies and styles.
- My supervisor adapts strategies to better meet the needs of the moment.
- I am aware of what strategies have been successful in the past.
- The negotiations team adapts strategies to allow for flexibility in negotiations.
Generates SolutionsGenerates Solutions emphasizes developing mutually beneficial outcomes, fostering collaboration, and creating win-win scenarios for all stakeholders involved in a negotiation. This dimension centers on aligning interests, formulating fair agreements, facilitating problem-solving discussions, and maintaining transparent communication to ensure positive results. It prioritizes problem-solving and value creation, ensuring negotiations lead to sustainable and favorable resolutions.
- The team is dedicated to collaborative problem-solving and transparent information sharing.
- The team is able to align interests in the pursuit of mutual gains.
- My manager develops win-win solutions that benefit everyone involved.
- The team is focused on joint problem-solving and honest communication.
- My manager aims for solutions that benefit both parties.
- The negotiations team creates mutually advantageous outcomes for all stakeholders.
- The lead negotiator is committed to working with both sides and openly sharing information.
- The negotiations team formulates value-driven solutions that are fair to all sides.
Data DrivenData Driven focuses on collecting, analyzing, and leveraging factual information to support negotiation positions and decisions. This dimension highlights validating sources, using objective standards like market value or legal criteria, developing evidence-based strategies, and ensuring arguments are backed by credible data. It prioritizes logical reasoning and fact-based justification, ensuring negotiators rely on quantitative and qualitative information to shape outcomes.
- Our negotiation team bases arguments on objective standards or criteria, such as market value, legal standards, or expert opinions.
- My manager assesses the validity and relevance of each piece of information, considering the context and source.
- Our department maximizes the exchange of information concerning interests and positions.
- Our department justifies viewpoints using strong and credible data.
- The team collects information from various stakeholders, each with their own viewpoints, data, and interests.
- The negotiations team develops a unified understanding or strategy that acknowledges and addresses the different viewpoints and resolves conflicts.
- The lead negotiator leverages information strategically to maximize its value.
- My manager is able to combine the valid points from each source to form a comprehensive and balanced perspective.
Well PreparedWell Prepared focuses on thorough pre-negotiation research, strategic planning, and understanding key issues before entering discussions. This dimension highlights gathering information, identifying strengths and weaknesses, setting clear objectives, and creating structured plans and timelines. It prioritizes strategic readiness and informed positioning, ensuring negotiators enter discussions with a deep understanding of all parties' interests and available alternatives.
- My manager always has a "game plan" prior to entering into negotiations.
- Our department maximizes information gathering efforts prior to negotiations.
- The negotiations team conducts necessary preparations before engaging in negotiations.
- I know how to research the needs of the other party to identify strengths and weaknesses of positions.
- My manager prepares a plan for steps needed to be taken before negotiations as well as the steps to be taken during negotiations.
- Our team identifies goals and objectives desired as well as the strengths and weaknesses currently possessed.
- Our team prepares thoroughly by analyzing and understanding each party's interests, alternatives, and options.
- My manager prepares a timeline for any pre-negotiation activities/preparations.
Initial MomentsInitial Moments focuses on establishing a constructive and strategic foundation at the beginning of negotiations to set the tone for a productive discussion. This dimension highlights clarifying goals, defining expectations, building rapport, outlining agendas, and structuring the negotiation process. It prioritizes momentum-building and preparation, ensuring that negotiations start on a strong, cooperative footing.
- Our negotiations team establishes a protocol/structure at the beginning of the negotiations for the development of issues.
- I can frame the negotiation's purpose and scope in a way that align expectations and prevent misunderstandings.
- Managers introduce a clear roadmap for how decisions will be made.
- My manager creates a decisive, team-oriented environment; clarifies goals; and outlines a strategic agenda.
- Leaders signal collaborative intent early by acknowledging shared goals or mutual benefits creating a constructive mindset.
- The negotiator uses the opening minutes to demonstrate credibility and preparedness, reinforcing confidence in the process.
- The team establishes a strong, cooperative atmosphere; defines expectations; and presents a well-structured agenda aligned with key priorities.
- The team effectively sets the tone and agenda, creates rapport, and builds momentum at the start of negotiations.
- The project manager invites open dialogue, clarifying norms for respectful interaction, and reducing early defensiveness.
- Our negotiating team creates a constructive atmosphere, building a positive relationship for cooperative negotiations.
Skilled and EffectiveSkilled and Effective emphasizes executing negotiations with tact, diplomacy, and problem-solving skills to achieve favorable outcomes. This dimension centers on actively listening, managing conflicts, fostering constructive discussions, ensuring agreements align with core interests, and navigating complex issues efficiently. It prioritizes practical execution and adaptability, ensuring negotiators handle challenges with professionalism and effectiveness.
- Our department keeps the negotiations constructive and focused on problem-solving rather than conflict.
- The negotiating team is able to manage and resolve conflicts constructively.
- In negotiations, I am able to actively listen to conversations to be able to recall important details later.
- I feel our team resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
- My manager is effective in managing conflicts.
- My manager does what it takes to ensure that the final agreement aligns with core interests.
- The negotiations team handles tough issues skillfully to foster positive solutions.
- My manager handles disputes with tact and diplomacy, ensuring that personal opinions do not interfere with professional responsibilities.
ArticulateArticulate focuses on clarity, logical expression, and ensuring that ideas, concerns, and positions are communicated effectively and understood by all parties. This dimension highlights structured communication, active listening, calm reasoning under pressure, and preventing misunderstandings. It prioritizes precision and clarity, ensuring negotiators express their thoughts thoughtfully and logically.
- Members of the negotiating team communicate calmly and reasonably, even in high-stress situations.
- The negotiating team clearly articulates points and actively listens to the others to ensure that both sides understand each other's needs and concerns.
- My manager is able to clearly express thoughts and concerns.
- The team establishes clear communications to avoid misunderstandings.
- My manager is an articulate and persuasive communicator.
- My manager is able to express themselves in a clear, convincing, and logical manner.
PersuasivePersuasive emphasizes convincing others, influencing decision-making, and making strong, compelling arguments to secure favorable outcomes in negotiations. This dimension centers on presenting well-founded offers, confidently delivering proposals, ensuring initial positions are impactful, and effectively swaying discussions. It prioritizes influence and conviction, making sure negotiators gain support and agreement from the other party.
- In negotiations, the leadership team clearly explains the issues and interests at the start of negotiations.
- In negotiating sales, my manager makes a persuasive and well-founded first offer.
- I feel that I am able to influence others to accept certain positions.
- I feel our team is successful in making a compelling and influential first offer.
- The negotiating team clearly states positions during negotiations.
- I feel that our team confidently delivers a strong and ambitious first proposal, backed by solid justification.
PerceptivePerceptive emphasizes actively listening, interpreting nuances, and understanding unspoken cues to navigate negotiation dynamics effectively. This dimension centers on questioning for clarity, reading emotions, identifying alternative solutions, and recognizing underlying interests beyond what is explicitly stated. It prioritizes emotional intelligence and situational awareness, ensuring negotiators remain attuned to the motivations, concerns, and subtleties within discussions.
- In negotiations, my manager listens intently when the other party is presenting information, interests, positions, offers or counteroffers.
- People in my department are perceptive and proactively seek information through questions to clarify and explore options.
- My manager effectively engages in questioning to obtain necessary information and examine various alternatives.
- My manager detects inconsistencies between what is said and how it is said, prompting gentle inquiry to uncover hidden constraints or unspoken interests.
- My manager is aware of and managing own emotions which helps in navigating tense situations and in finding common ground.
- The team leader notices subtle shifts in tone, pacing, or word choice and uses these cues to anticipate emerging concerns before they are explicitly stated.
- My supervisor recognizes when the other party is signaling openness, hesitation, or resistance, and adjusts the conversation to explore those signals constructively.
- The project lead identifies patterns across multiple statements or interactions that reveal deeper priorities, fears, or motivations influencing the negotiation.
Builds ConsensusBuilds Consensus emphasizes facilitating agreement through fair decision-making, managing concessions, and ensuring that all parties work together toward mutually beneficial outcomes. This dimension centers on listening to different viewpoints, fostering cooperation, resolving conflicts, and carefully navigating compromises. It prioritizes alignment and resolution, ensuring that negotiations progress toward unified agreements that satisfy all parties.
- The project manager facilitates joint evaluation of options, guiding parties to compare alternatives based on fairness, feasibility, and mutual benefit.
- Leadership listens to all sides without bias and make fair decisions.
- Manages the timing and degree of concessions.
- My manager reframes competitive or positional statements into shared problems that both sides can solve together.
- My manager checks for alignment at key moments to ensure all parties feel heard, included, and committed to the emerging agreement.
- The supervisor helps parties translate individual preferences into shared criteria for evaluating solution options.
- My manager encourages parties to articulate the reasoning behind their positions so others can understand and align around underlying interests.
- My manager fosters a cooperative atmosphere where each side works together to resolve conflicts.
- My supervisor surfaces areas of partial agreement early and uses them as anchors to build momentum toward broader consensus.
- Proficient at reaching consensus in negotiations.
Calm and ComposedCalm and Composed focuses on maintaining a steady and constructive presence in negotiations, even under pressure or conflict. This dimension highlights staying positive, keeping discussions focused, ensuring fair and composed interactions, and fostering an atmosphere conducive to problem-solving. It prioritizes external composure and professionalism, ensuring that negotiators present themselves as steady and level-headed.
- The project manager uses deliberate pauses to de-escalate tension and give participants space to regain composure before continuing.
- My manager exhibits a composed and constructive attitude, even in challenging situations.
- My manager maintains a calm and positive demeanor to enhance problem-solving and relationship building.
- My manager reorients the discussion back to shared goals when emotions rise.
- The team leader maintains steady, measured pacing in conversation, preventing the negotiation from accelerating into reactive or emotionally driven exchanges.
- The supervisor keeps a composed and fair tone, even during challenging discussions.
- My manager responds to provocative comments with curiosity rather than defensiveness.
- Our manager keeps voice tone, body language, and facial expressions neutral and consistent.
- People in my department stay calm and focuses on the core issues to be discussed.
Self-ControlSelf-Control emphasizes internal emotional regulation, the ability to manage personal reactions, and accurately perceiving the emotions of others to maintain stability in discussions. This dimension centers on controlling impulses, navigating tense situations with emotional discipline, ensuring responses remain measured, and fostering constructive interactions. It prioritizes emotional intelligence and regulation, ensuring that negotiators manage both their emotions and the dynamics of the negotiation effectively.
- The arbitrator demonstrates emotional stability to facilitate productive problem-solving and relationship building.
- My manager maintains control over emotions to ensure a constructive environment.
- The supervisor is in control of their emotional responses to maintain a productive atmosphere.
- My manager is able to control their emotional responses and correctly gauge the emotions of others.