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Survey Questions: Mediation

• The mediator declines to offer personal opinions or solutions, instead helping parties generate and evaluate their own options.
• The mediator ensures that procedural decisions (timing, order of topics, breaks, caucuses) do not advantage one party over the other.
• Our mediator ensures that both parties are able to retain their freedom to make their own decisions.
• Mediators maintain neutrality while actively listening and validating each party's perspective.
• The mediator contacts and works with representatives of both parties.
• Our mediator reinforces boundaries and impartiality when one party attempts to pull the mediator into taking sides.
• The mediator uses neutral, non-loaded language when summarizing each party's statements to avoid signaling agreement or disagreement.
• Our mediator balances power dynamics to ensure equitable participation and voice.
• The mediator acts as an intermediary in the resolution of disputes.
• The mediator clarifies that their role is to guide the process--not to judge, assign blame, or advocate for either side.
• Our mediator balances time and attention between parties to maintain perceived neutrality.
• The mediator acts as a neutral person to provide intervention in the negotiation process.

• Mediators keep track of time to ensure each party have an equal opportunity to state their case.
• Our mediator prevents either party from skipping ahead in the agenda or revisiting previously settled issues.
• Mediators deal with argumentative or obstructive behaviors from either party.
• The mediator reminds participants of the mediation rules and agreed procedures as needed.
• Our mediator pauses the session when emotions escalate and re-establishes ground rules before allowing the dialogue to continue.
• Our mediator stays focused on the meeting and does not get distracted by side issues.
• The mediator intervenes promptly when discussions become circular or unproductive.
• The mediator ensures that all procedural steps of the mediation process are followed in sequence.
• Mediators use firm but respectful redirection when parties attempt to interrupt, dominate, or derail the conversation.
• Our mediator redirects the conversation back to the agreed-upon agenda when the conversation strays.
• The mediator ensures informed consent and voluntary participation in all stages of mediation.
• The mediator maintains control of the facilitation session.

• The mediator helps parties gain clarity and insight into the dispute by asking questions that reveal core concerns.
• My mediator encourages each party to articulate their need and priorities in a way that the other side can understand and respond to constructively.
• My mediator facilitates communication, clarifies misunderstandings, and guides parties toward mutually acceptable solutions in a negotiation process.
• Our mediator helps parties move from impasse to resolution without litigation or coercion.
• The mediator aims to reduce conflict, preserve relationships, and reach voluntary agreements.
• Our mediator helps disputing parties arrive at a mutually acceptable solution to their conflict.
• The mediator helps participants explore interests, generate options, and build consensus through structured dialogue.
• My mediator facilitates effective transitions between topics, phases, or caucuses to maintain momentum.
• My mediator facilitates joint problem-solving sessions where both parties generate, refine, and compare solution options collaboratively.
• My mediator guides parties in reframing rigid or positional statements into shared problems that can be jointly solved.
• Our mediator facilitates dialogue between parties to uncover underlying interests and foster mutual understanding.
• The mediator facilitates reaching agreement between the two parties.
• Mediators collaborate with both parties to obtain a viable solution.

• Our mediator creates a safe and respectful space for open communication and emotional expression.
• The mediator creates a checklist (or agenda) for the meeting to ensure all topics are discussed.
• Our mediator determines the relevant positions taken by each side.
• Mediators obtain agreement on the agenda from all parties.
• The mediator leader sets clear expectations at the outset regarding speaking order, time limits, and behavioral norms.
• Our mediator establishes a constructive environment for mediation success.
• Our mediator creates a safe and respectful environment for open discussion.
• The mediator understands liability, confidentiality and privacy issues that each party may be subject to.
• Mediators acknowledge emotional undercurrents without taking sides, helping parties feel heard and respected.
• The mediator determines the relevant individuals, stakeholders, and groups in the process.
• Mediators assess readiness and willingness of parties to engage in mediation before proceeding.

• The mediator explores historical context and prior attempts at resolution to inform strategy.
• Mediators work with both parties to determine the most appropriate schedule and process.
• Mediators engage parties in co-designing the mediation process to foster ownership and trust.
• Our mediator conducts a conflict assessment and risk analysis to determine the best course of action.
• Our mediator identifies potential barriers to resolution (e.g., mistrust, positional rigidity, external pressures) and plans accordingly.
• The department mediator structures the negotiation process to promote clarity, fairness, and progress toward resolution.
• Our department's mediator selects the appropriate mediation format (joint sessions, shuttle diplomacy, caucus-heavy) based on case complexity and sensitivity.
• Mediators at the company analyze power dynamics, communication styles, and emotional tone to tailor the mediation approach.
• Our mediator maps out issue types (e.g., procedural, relational, substantive) to guide resolution strategy.
• My mediator negotiates ground rules and confidentiality terms to support psychological safety and transparency.
• The mediator here clarifies procedural expectations and decision-making authority before initiating substantive dialogue.
• Mediators determine the best approach to take for the mediation.

• Our mediator identifies the interests of each party.
• The mediator helps the parties clarify and prioritize their interests.
• The mediator identifies procedural issues that may impact the mediation.
• The mediator explores underlying interests and motivations through thoughtful, open-ended questioning.
• Mediators identify common themes or issues and groups them prior to addressing.
• The department mediator identifies the relevant interests of each party.
• Mediators cluster related issues to streamline negotiation and reduce redundancy.
• Mediators identify areas of dispute between the parties.
• Our department mediator guides parties toward resolution by identifying patterns and root causes through structured dialogue.
• Mediators identify patterns in concerns that reveal underlying values or systemic tensions.
• Mediators identify and address misconceptions that each side may have.
• Mediators use thematic grouping to help parties prioritize and sequence issues constructively.

• Mediators use open-ended and targeted questions to elicit relevant facts, perspectives, and interests.
• Mediators determine if information should be shared or withheld.
• My mediator gathers information to understand people's interests and needs.
• My mediator identifies when the parties need additional information, data, or clarification to make informed choices and helps them obtain it.
• Our department mediator identifies gaps in understanding and seeks additional input to complete the picture.
• Mediators distinguish between surface-level positions and deeper interests or values.
• My mediator clarifies ambiguous statements and probes for deeper meaning to ensure accurate understanding.
• Our company's mediator facilitates discovery of root issues by guiding parties through reflective questioning.
• Our mediator researches the dispute and establishes criteria for acceptable solutions.
• The mediator synthesizes diverse inputs into a coherent understanding of the dispute's structure and drivers.
• The mediator evaluates the relevance and sensitivity of information before sharing it with other parties.

• The project mediator determines the best time or point in the process that certain information should be shared.
• Mediators determine what information should be shared with either party.
• My mediator uses phased disclosure of information to build trust and reduce defensiveness.
• Mediators stage the release of information to align with emotional readiness and process flow.
• Mediators filter out irrelevant or inflammatory content to keep the dialogue focused and productive.
• Our mediator poses respectful, curiosity-driven questions to help parties articulate concerns and clarify misunderstandings.
• Mediators prioritize information that clarifies interests, corrects misunderstandings, or supports resolution.
• My mediator determines what documents are to be exchanged with each side.
• The mediator introduces sensitive information only when conditions support constructive engagement.

• The mediator refrains from using confidential information to influence or pressure either party.
• Mediators demonstrate consistency in applying confidentiality standards across parties and sessions.
• Our mediator establishes and reinforces confidentiality expectations at the outset of the mediation process.
• Mediators obtain explicit permission before disclosing any information shared in private sessions.
• Mediators maintain strict confidentiality of information shared in individual/separate meetings.
• My mediator upholds confidentiality and impartiality throughout the mediation process
• The company mediator uses neutral language when summarizing private conversations to protect party identity and intent.
• Mediators clearly communicate what will remain confidential and what may be shared with consent.
• Mediators balance transparency with confidentiality to maintain trust and process integrity.
• The mediator builds credibility by maintaining confidential information.
• The mediator fosters psychological safety by honoring confidentiality commitments without exception.

• Mediators demonstrate empathy without taking sides, validating emotions while maintaining neutrality.
• Mediators frame emotionally charged issues in neutral, interest-based language to reduce defensiveness.
• My mediator introduces breaks or breathing space when emotional fatigue sets in.
• The department mediator recognizes emotional triggers and intervenes early to prevent escalation.
• Our department mediator pauses or redirects conversation when emotional intensity threatens constructive dialogue.
• The mediator keeps the emotional levels of the parties in check.
• Mediators monitor shifts in body language, tone, and pacing to detect rising tension.
• Mediators check in with parties to assess emotional readiness before addressing sensitive topics.
• Our mediator uses calming language and tone to de-escalate emotionally charged moments.
• Our mediator supports constructive dialogue and problem-solving between disputing parties.
• Mediators model restraint and professionalism when handling emotionally charged or reputationally sensitive disclosures.
• My mediator observes interaction patterns and emotional tone to assess relational dynamics and readiness for resolution.
• The mediator manages tension and emotional dynamics to keep the process constructive and forward-moving.

• My mediator invites reflection through nonjudgmental questions that surface unspoken needs and assumptions.
• Mediators check for accuracy by asking clarifying questions before drawing conclusions.
• Our team's mediator listens without judgment and reflects back concerns to show understanding and care.
• My mediator listens carefully to all parties.
• The mediator paraphrases and summarizes key points to confirm understanding and reduce misinterpretation.
• Mediators encourage empathy, active listening, and reframing of positions into shared interests.
• The mediator synthesizes multiple viewpoints to surface shared values or overlapping interests.
• Mediators listen attentively to verbal and nonverbal cues to uncover unspoken concerns and emotional undercurrents.
• Mediators invite quieter voices into the conversation, ensuring equitable participation.
• My mediator connects current statements to earlier themes, showing continuity and deep engagement.
• My department's mediator maintains focused attention without interrupting, signaling genuine interest and respect.

• The mediator uses inclusive language to reflect shared concerns and reduce defensiveness.
• My mediator distills complex concerns into clear categories to support focused discussion.
• My mediator frames issues in ways that invite curiosity, empathy, and collaborative problem-solving.
• Mediators condense and summarize messages from each party.
• Our department mediator distinguishes between surface-level positions and deeper interests to guide issue framing.
• Mediators sequence issues to build momentum and address high-stakes topics at the right time.
• Mediators help identify general points or principles communicated by each party.
• Mediators invite parties to suggest topics or concerns they would like to explore privately.
• Mediators refactor emotionally charged or ambiguous concerns into clear, actionable topics.
• Mediators organize gathered information into thematic clusters to support issue framing and prioritization.
• Our mediator encourages creative problem-solving and consensus-building over positional bargaining.

• The department mediator pauses or redirects discussion when emotions escalate, allowing space for de-escalation.
• Mediators reframe language or tone to maintain constructive dialogue.
• Our mediator adjusts expectations and goals based on parties' readiness, capacity, or constraints.
• The mediator adjusts the agenda or issue sequencing to accommodate emerging priorities or reduce tension.
• Mediators introduce breaks or breathing room when parties show signs of fatigue.
• Mediators adapt the mediation process as necessary to keep the process moving forward.
• Mediators adapt the mediation process to facilitate changing circumstances.
• My mediator modifies the format (e.g., shifting from joint sessions to caucuses) based on emotional intensity or party comfort.
• My mediator guides parties through impasse by reframing issues and exploring alternative solutions.
• The mediator adapts the mediation structure in real time based on emerging dynamics and party feedback.

• Mediators test potential solutions by exploring feasibility, acceptability, and alignment with core needs.
• Our mediator promotes two-way dialogue by balancing airtime and ensuring equitable participation.
• Mediators surface areas of partial agreement and use them as stepping-stones to build momentum toward broader consensus.
• My mediator helps parties evaluate trade-offs and prioritize issues to move toward resolution.
• The mediator guides parties to shift from rigid positions toward shared interests and creative options.
• My mediator supports parties in articulating the rationale behind their preferences so the other side can understand the underlying logic, not just the position.
• The mediator helps parties break complex issues into manageable components so they can negotiate each element systematically and avoid becoming overwhelmed.
• The mediator recognizes when the parties are approaching an impasse and introduces structured decision-making tools to help them move forward.
• My mediator encourages parties to test assumptions by asking clarifying questions directly to one another rather than relying on interpretations or second-hand impressions.
• Mediators encourage parties to respond directly to each other's concerns in a respectful, structured manner.
• Mediators use bridging language to connect divergent viewpoints and foster mutual understanding.
• Mediators address issues brought up by either side.

• My mediator clarifies the purpose of private meetings before initiating them, ensuring all parties understand the intent.
• Mediators will explain what will and won't be shared from private conversations, reinforcing confidentiality boundaries.
• Our department mediator checks for comfort and readiness before initiating sensitive discussions, especially in caucus.
• The mediator checks in after private sessions to ensure parties feel respected and not disadvantaged by what was shared.
• Mediators check for emotional readiness during caucus and help parties regulate strong reactions so they can re-enter the joint session constructively.
• Mediators offer equal opportunities for private discussion to all parties, avoiding perceptions of favoritism.
• The mediator summarizes key points from private sessions (with permission) to ensure transparency and shared understanding.
• Our department mediator seeks permission from all parties before speaking privately with one side.
• The mediator uses private meetings to reality-test assumptions, helping each party evaluate the strengths, weaknesses, and risks of their positions before returning to joint dialogue.
• The mediator uses techniques such as caucusing, reframing, and reality testing to promote understanding.
• The mediator ensures that insights gained in caucus are used to advance the mediation process by translating them into neutral, process-focused next steps.
• The mediator creates an environment in private sessions where parties feel comfortable sharing sensitive information.

• Mediators synthesize complex or conflicting information into clear decision point that the parties can evaluate and act on.
• Mediators evaluate the fairness and balance of proposed agreements to ensure neither party is unintentionally disadvantaged.
• My mediator assesses the relative importance of each issue raised and helps the parties prioritize which decisions must be made first.
• The mediator identifies acceptable trade-offs and concessions from the parties.
• Our mediator determines the appropriate contingency plans in case the mediation agreement breaks down.
• Mediators evaluate the feasibility and long-term sustainability of proposed solutions before allowing them to move forward in the negotiation.
• My mediator determines when to pause, caucus, or shift formats to keep the process productive and prevent escalation.
• My mediator offers assistance to the parties to help make decisions.
• My mediator decides on what next steps the parties should take.
• Mediators here develop a procedure for evaluating the resolution options (agreements, accommodations, procedural changes).