Communication |
- Selects the appropriate communication (e.g., email, voice mail, memo, project document) to convey important messages
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- Communicates corporate goals and objectives in a meaningful way to employees.
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- Explains complex information in a manner easily understood by others.
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- Encourages open and honest discussion of ideas.
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- Clarifies what other people say to ensure understanding.
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Change Management |
- Effectively manages organizational changes.
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- Addresses resistance to changes in processes and procedures.
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- Assists others with the development and implementation of new processes and procedures.
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- Challenges the status quo, appropriately recognizing the need for a new or modified approach.
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- Uses knowledge and persuasion to get employees to accept changes.
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Leading People |
- Articulates a vision for the future and inspires others to achieve it.
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- Makes sure employees understand how their work relates to the organizations mission and vision.
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- Demonstrates leadership and courage when needed the most.
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- Behaves in a way that is consistent with the organization�s values and code of conduct.
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- Distributes rewards and recognition to individual employees to effectively motivate them.
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Strategic Decision Making |
- Anticipates future resource needs and proactively takes steps to meet those needs.
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- Critically analyzes department/corporate strengths and weaknesses in light of changing environmental conditions.
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- Accurately interprets and integrates available information to develop long-term strategies and the action plans to achieve them.
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- Identifies and addresses the root cause, rather than visible symptoms of problems.
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Identifying and Building Talent |
- Collaborates with employees in the department to establish individual development plans (IDPs).
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- Provides constructive and SMART feedback to others (e.g., Specific, Motivating, Actionable, Relevant, and Timely).
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- Sets performance goals and objectives for direct reports and encourages their professional development.
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- Identifies and hires talented employees.
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Delegating/Managing Resources |
- Matches the competencies and skills of the employee to the task when delegating assignments.
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- Encourages and empowers direct reports to use initiative in achieving goals and objectives.
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- Delegates authority and responsibility to direct reports and holds them accountable for their actions.
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- Effectively gathers necessary resources from various teams and departments as needed.
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- Supports employees in their work.
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Developing Strategic Relationships |
- Develops partnerships with other teams and departments.
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- Ensures information is shared freely within the organization.
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- Uses public channels of communication to share important information.
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- Identifies and fosters relationships with key stakeholders at a broad range of functions and levels.
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The Execution of Work |
- Able to conceptualize, organize, staff, and manage a project to achieve desired results.
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- Establishes and prioritizes clear and actionable objectives.
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- Establishes realistic timeframes for completing tasks and meets deadlines.
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- Implements quality control policies and procedures.
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- Consistently exceeds performance expectations.
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Performance Management |
- Resolves employee relations problems fairly and effectively.
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- Establishes high performance standards and coaches direct reports to achieve them.
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- Holds direct reports accountable for achieving performance standards that are clear, measurable, and attainable.
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- Makes the necessary resources (e.g., time, people, training) available to employees to raise performance to acceptable levels.
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Effective Team Management |
- Addresses issues to foster positive interpersonal relationships among team members.
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- Removes barriers to the execution of important team goals (e.g., lack of resources, training, effort, organizational support, etc.), to facilitate their achievement.
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- Builds the team�s bench strength by actively developing members� core competencies.
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- Fosters team commitment by creating a sense of shared ownership of and dedication to specific performance goals.
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- Allows team members to voice their concerns and participate in important team decisions.
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Job Specific Knowledge, Skills and Abilities |
- Willingly shares information and expertise; sought after resource by others.
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- Demonstrates mastery of the technical competencies required to perform his or her job.
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- Actively acquires and transfers new information and skills to the job.
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- Proactively manages his or her own career by continually updating technical and managerial skills through training, special projects, etc.
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