Communication Skills |
- Takes on challenging questions and provides instant answers.
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- Communicates clearly and get to the point without unnecessary details.
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- Coaches others on their written communication skills
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- Addresses issues of key importance to stakeholders.
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- Communicates goals of project, resources required, resources available, etc. to the team
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- Articulates ideas and emotions clearly to others.
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- Gives clear and convincing presentations.
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- Keeps an open-door policy to provide support and guidance.
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- Communicates concepts and ideas to others.
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If [Participant Name] were to make improvements in Communication Skills,
what are your suggestions for how he/she can improve this?
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Establishing Focus/Direction |
- Aligns the department's goals with the goals of the organization.
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- Functions well under stress, deadlines, and/or significant workloads.
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- Sets appropriate goals for employees.
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- Makes sure that employees understand and identify with the team's mission.
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- Excellent at managing time.
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- Maintains self-control when personally criticized.
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- Maintains focus when handling several problems or tasks simultaneously.
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- Makes sure that employees understand how their work relates to organizational goals.
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- Helps guide employees with prioritizing tasks.
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If [Participant Name] were to make improvements in Establishing Focus/Direction,
what are your suggestions for how he/she can improve this?
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Supervisory Skills |
- Resolves disputes in a way that quickly reaches mutual agreement.
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- Provides feedback that is aligned with performance expectations.
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- Conducts regular progress meetings to ensure adherence to the schedule.
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- Delegates assignments to employees according to seniority.
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- Maintains professional interactions with peers, customers, and employees.
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- Instructs employees on the proper way to perform tasks.
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- Motivates and inspires high performance by team members.
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- Allows employees to make their own decisions.
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- Provides useful and constructive feedback to employees.
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If [Participant Name] were to make improvements in Supervisory Skills,
what are your suggestions for how he/she can improve this?
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Managing Risk |
- Prioritizes risks to act on critical issues first.
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- Integrates risk management processes, data, and analytics across the company.
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- Takes steps to minimize the impact/damage of the risk events.
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- Develops policies to address risk situations in the workplace.
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- Evaluates the probability of a risk event occurrence.
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- Presents regular/monthly reports to the audit committee.
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- Create contingency plans.
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- Works effectively to transfers risk.
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- Uses risk management to ensure smooth operations.
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If [Participant Name] were to make improvements in Managing Risk,
what are your suggestions for how he/she can improve this?
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Regulatory/Compliance |
- Maintains a compliance data recordkeeping system.
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- Effectively manages a department of compliance officers.
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- Performs annual/monthly compliance audits.
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- Implements regulatory changes in a timely manner.
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- Responds promptly to inquiries from regulatory bodies.
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- Reviews transactions for potential misconduct.
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- Reviews operations and work flows to ensure compliance with standards.
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- Prepares and presents annual reports as required.
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- Effectively communicates the importance of meeting compliance standards.
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If [Participant Name] were to make improvements in Regulatory/Compliance,
what are your suggestions for how he/she can improve this?
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Empowering Others |
- Recognizes the expertise that employees have in certain areas and allows them the freedom to operate as they see fit.
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- Encourages employees to take the initiative when responding to an issue.
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- Values the expertise that others bring to the team.
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- Is aware of the skill levels of employees and assigns tasks that are at the appropriate skill level.
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- Gives employees the authority to act on their own.
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- Considers ideas from employees that may challenge traditional ways of doing the job.
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- Gives employees the opportunity to make their own decisions at work.
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- Sets clear goals for others to accomplish.
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- Creates a culture where employees are recognized and rewarded for taking the initiative and making impactful choices.
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If [Participant Name] were to make improvements in Empowering Others,
what are your suggestions for how he/she can improve this?
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Business Acumen |
- Sponsors and promotes business efficiency changes.
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- Gathers essential customer data to align our products with their expectations.
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- Shares information on best practices to facilitate business workflows and operations during times of transition and changes in personnel.
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- Develops business plans that are forward looking.
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- Collects valuable customer insights to ensure our services meet their needs.
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- Asks the 'right' questions to size up or evaluate situations.
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- Able to get department employees to accept new business workflows.
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- Understands business fundamentals and practices.
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- Can effectively interpret and analyze market data.
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If [Participant Name] were to make improvements in Business Acumen,
what are your suggestions for how he/she can improve this?
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Organizational Fluency |
- Effective in communicating with others within the organization.
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- Anticipates problems that may affect the department.
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- Able to deal with sensitive issues with tact and professionalism.
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- Gets things done through the department.
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- Able to explain departmental policies and procedures to others.
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- Understands the current organizational culture.
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- Able to use corporate politics to advance department objectives.
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- Understands departmental policies and procedures.
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- Is aware of other organizational cultures to compare/contrast with the current organizational culture.
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If [Participant Name] were to make improvements in Organizational Fluency,
what are your suggestions for how he/she can improve this?
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