Communication Skills |
- Communicates to employees how their jobs/ works/ goals relate to organizational goals
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- Keeps open and regular communication with others.
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- Delivers clear and concise instructions.
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- Communications with department leadership
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- Is an effective communicator
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- Delivers difficult/sensitive messages to co-workers in an appropriate manner
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Please offer suggestions on how this can be improved.
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Action |
- Gets the job done.
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- Makes effective decisions, even when under pressure.
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- Works quickly when faced with difficult problems.
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- Motivates others to achieve or exceed goals
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- Exhibits personal ambition and drive.
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- Takes corrective action when necessary.
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Please offer suggestions on how this can be improved.
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Self Management |
- Maintains control of their bearing and personal appearance.
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- Does not allow own emotions to interfere with the performance of others.
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- Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
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- Able to handle unexpected events and issues.
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- Does not act impulsively.
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- Uses patience and self-control in working with customers and associates.
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Please offer suggestions on how this can be improved.
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Continual Learning |
- Pursues self-improvement through continual learning.
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- Grasps new ideas, concepts, technical, or business knowledge.
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- Shares best practices with others and learns from others.
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- Sets relevant learning objectives and goals.
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- Builds onto their strengths.
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Please offer suggestions on how this can be improved.
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Professional Development |
- Demonstrates enthusiasm and a willingness to learn new skills and knowledge
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- Seeks opportunities for professional development.
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- Allows employees to fully participate in employee training and professional development.
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- Encourages employees to advance their education.
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- Encourages employees to take courses relevant to their job.
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Please offer suggestions on how this can be improved.
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Decision Making |
- Is confident in the decisions they make.
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- Takes charge when in charge.
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- Effectively prioritizes and organizes themselves and their workload.
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- Make sound and timely decisions under pressure
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- Systematically gathers, analyzes, and interprets information from a variety of sources
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- Solicits feedback from others on the quality of his/her decision-making
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Please offer suggestions on how this can be improved.
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Innovation |
- Implements best practice methods within [Company].
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- Generates innovative and practical ideas and approaches.
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- Creates innovative solutions to critical problems facing [Company].
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- Pursues innovative approaches to the current policies and procedures.
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- Focuses on creating new value for our products/services.
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- Challenges assumptions about the way things work.
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Please offer suggestions on how this can be improved.
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Change Management |
- Effective in dealing with ambiguous and challenging situations.
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- Facilitates others in the development and implementation of changes.
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- Adopts changes to set and example for others to follow.
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- Addresses organizational and departmental resistance to changes.
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- Plans and initiates effective departmental and organizational changes.
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Please offer suggestions on how this can be improved.
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Results Oriented |
- Helps others when free-time is available.
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- Demonstrates the personal confidence to "stay the course," even when faced with difficulty
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- Sets challenging personal and organizational goals.
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- Encourages a high-energy, fun work environment and coaches others on how to do the same
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- Accomplishes difficult tasks obtaining measurable results.
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- Exhibits high energy and a positive attitude on the job with others
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Please offer suggestions on how this can be improved.
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Developing Others |
- Encourages others to accept projects or tasks that extend their abilities and present opportunities for development.
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- Assigns tasks and responsibilities to develop skills of others.
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- Motivates employees to participate in development programs.
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- Makes sure that employees are aware of how they perform in their job.
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- Recognizes and celebrates accomplishments of others.
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- Is aware of the career development goals of subordinates.
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Please offer suggestions on how this can be improved.
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Coworker Development |
- Coaches/mentors individuals outside of direct team for performance improvement and to help them be effective coaches for others
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- Gives others development opportunities through project assignments and increased job responsibilities
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- Sets and clearly communicates expectations, performance goals, and measurements to others
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- Teaches Situational Leadership principles to team members
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- Writes performance reviews based upon facts and demonstrated behaviors
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- Provides specific, timely, meaningful feedback for Supervisor team when performance is substandard, pointing out deficiencies as they occur
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Please offer suggestions on how this can be improved.
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Teamwork |
- Encourages collaboration with other departments.
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- Coaches team members to work toward a common goal.
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- Identifies and resolves conflicts within the team to increase team effectiveness
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- Provides assistance and support to other team members when needed
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- Seeks and listens to other's contributions
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- Facilitates the development of team/unit work standards
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- Recognizes and respects the contributions and needs of each individual.
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- Fosters respect and understanding among team members
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Please offer suggestions on how this can be improved.
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Recognition |
- Recognizes team members who offer a significant contribution to a project.
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- Offers recognition that is proportional to the accomplishment.
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- Compliments other people when they do good work
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- Develops recognition events that reward and motivate others.
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- Lets employees know when they have done well
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- Implements formal and informal recognition practices within the department.
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Please offer suggestions on how this can be improved.
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Leadership |
- Inspires a shared culture by keeping employees informed and working together.
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- Inspires, encourages, and guides others toward the vision, mission, and goals.
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- Doesn't show discouragement when facing setbacks.
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- Runs efficient and effective meetings with agendas, action items, and accountabilities clearly spelled out
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- Empowers others to achieve results and holds them accountable for actions.
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- Influences the decisions made at [Company].
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- Motivates others to reach and exceed organizational goals and objectives.
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- Coaches others and prepares them for current and future business demands.
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- Gives direct, constructive, and actionable feedback.
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- Provides challenging assignments to employees.
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- Recognizes and rewards employees for their accomplishments.
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- Aligns manpower, designs work, an allocates tasks to achieve goals.
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- Demonstrates effective leadership talent and skills
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Please offer suggestions on how this can be improved.
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Management |
- Keep staff informed about what is happening in [Company].
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- Applies disciplinary measures without favoritism.
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- Deliver effective feedback on a regular basis
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- Inspires, encourages, and guides others toward the vision, mission, and goals.
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- Allocates as much time as needed for task completion.
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Please offer suggestions on how this can be improved.
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Managing Performance |
- Obtains commitment from employees regarding completion of tasks.
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- Measures performance against goals and objectives.
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- Sets specific and measurable goals for others and follows through to completion.
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- Prioritizes the work of others.
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- Is consistent in disciplinary/corrective actions.
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- Uses timely and appropriate corrective/disciplinary actions.
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Please offer suggestions on how this can be improved.
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Performance |
- Effective in performing his/her job.
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- Encourages others to increase their job performance.
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- Meets regularly to discuss job performance.
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- Uses relevant facts to measure & track progress toward achievement of individual & team goals
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- Sets high goals and strives to meet them.
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- Displays organizational savvy; knows who to contact in order to get things done.
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Please offer suggestions on how this can be improved.
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Vision |
- Understands the vision of [Company] and promotes it ahead of any self-interests.
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- Communicates a vision of where [Company] needs to be in the future.
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- Motivates employees to do things in a new way.
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- Creates a positive vision of the future for [Company].
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- Persuades others to follow [Company]'s vision.
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- Demonstrates consistency between words and actions
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Please offer suggestions on how this can be improved.
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