Communication Skills |
- Adapts language and terminology to meet the needs of the audience.
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- Recaps action steps from meetings to ensure clarity and execution.
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- Considers the audience in how the communication is presented.
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- Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
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- Responds in a timely manner, respecting deadlines and others' schedules.
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Action |
- Successfully identifies the right person for a job when distributing tasks.
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- Is decisive when making decisions.
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- Is proactive rather than reactive in work.
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- Motivates & supports others to gain skills
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- Drives and mobilizes others progress toward goals.
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Self Management |
- Analyzes interpersonal problems instead of reacting to them.
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- Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
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- Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
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- Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
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- Uses patience and self-control in working with customers and associates.
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Continual Learning |
- Grasps new ideas, concepts, technical, or business knowledge.
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- Seeks opportunities to grow in skills and knowledge.
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- Pursues learning that will enhance job performance.
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- Participates in regular training offered.
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- Builds on their strengths while addressing their weaknesses.
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Professional Development |
- Encourages employees to take courses relevant to their job.
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- Seeks opportunities for continuous learning.
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- Allows employees to fully participate in employee training and professional development.
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- Keep themselves up-to-date of technical/professional issues
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- Demonstrate enthusiasm and a willingness to learn new skills and knowledge
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Decision Making |
- Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
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- Examines relevant factors needed to make a decision.
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- Is able to make decisions quickly.
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- Views the long and short-term impact of decisions.
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- Stays focused on the main objective when making decisions.
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Innovation |
- Looks for opportunities to apply new and evolving technologies.
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- Establishes measurable innovation goals and regularly track progress to maintain focus and momentum.
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- Offers solutions to problems when talking with clients.
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- Creates innovative products or services.
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- Embraces an open-minded approach allowing managers to discover and promote innovative solutions that drive business success.
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Change Management |
- Is a leading force driving changes.
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- Facilitates change with minimal resistance.
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- Supports new initiatives for organizational changes to improve effectiveness.
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- Develops a strategy for implementing changes.
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- Assists others in understanding changes to the organization.
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Results Oriented |
- Completes all assigned tasks.
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- Sets objectives for the department.
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- Determines what resources will be needed to achieve the objectives.
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- Makes sure employees have the resources they need to achieve their results.
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- Is a high achiever.
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Developing Others |
- Supports the successes of other employees.
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- Creates a work environment that fosters positive feedback to employees.
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- Assesses employees' developmental needs.
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- Develops employees by offering and encouraging them to take on new or additional responsibilities.
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- Tries to ensure employees are ready to move to the next level.
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Co-worker Development |
- Sets and clearly communicates expectations, performance goals, and measurements to others
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- Adapts coaching and mentoring approach to meet the style or needs of individuals
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- Gives others development opportunities through project assignments and increased job responsibilities
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- Provides ongoing feedback to co-workers on their development progress
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- Takes immediate action on poor performance
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Teamwork |
- Encourages teamwork and collaboration.
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- Is committed to the success of the team.
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- Helps the team balance analysis with decisiveness in making decisions.
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- Carries his/her share of the workload
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- Shares pertinent information with all members of the team.
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Recognition |
- Lets employees know when they have done well
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- Says "thank you" to show appreciation for work of others.
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- Compliments other people when they do good work
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- Is sincerely interested in the suggestions of co-workers
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- Recognizes the abilities and skills of self and others
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Leadership |
- Demonstrates leadership and courage in critical situations.
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- Holds others accountable for their actions.
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- Sets specific, measurable, and challenging goals.
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- Able to align manpower, design work, an allocate tasks to achieve goals.
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- Able to organize the work of others.
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Management |
- Delegate tasks effectively
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- Keep staff informed about what is happening in the company
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- Sets an example for others to follow
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- Takes responsibility for things that go wrong
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- Makes you feel enthusiastic about your work
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Managing Performance |
- Ensures employees understand their performance expectations.
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- Ensures team members receive rewards for positive performance accomplishments.
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- Plans and sets work expectations.
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- Initiates probationary actions for employees with sub-par performance.
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- Rewards employees for exceeding goals.
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Performance |
- Sets a high standard for job performance.
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- Works effectively in the department.
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- Effectively organizes resources and plans
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- Shown significant improvement in job performance.
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- Effective in performing his/her job.
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Vision |
- Skilled in developing and realizing a comprehensive organizational vision.
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- Determined to bring the strategic vision to fruition.
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- Encourages employees to embrace the departmental vision.
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- Develops a vision that is a catalyst for innovation and change.
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- Provides a detailed schedule that specifies key milestones and deadlines, guiding the organization step-by-step towards achieving its long-term goals and overall vision.
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