Communication Skills |
- Summarizes or paraphrases the current question to confirm understanding.
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- Keeps open and regular communication with others.
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- Recaps action steps from meetings to ensure clarity and execution.
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- Communicates crucial information to others.
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- Understands and adjusts presentations to the needs of the audience.
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Action |
- Takes advantage of opportunities to move the organization forward.
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- Motivates & supports others to gain skills
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- Is proactive in developing solutions to problems.
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- Overcomes obstacles that may impede progress on a task.
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- Assigns tasks to individuals who are most able to perform them.
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Self Management |
- Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
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- Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
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- Steps away from a situation to process appropriate response.
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- Consciously controls own negative emotions in order to keep team morale up.
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- Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
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Continual Learning |
- Grasps new ideas, concepts, technical, or business knowledge.
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- Participates in regular training offered.
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- Improves on their skill sets.
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- Shares best practices with others and learns from others.
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- Seeks opportunities to grow in skills and knowledge.
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Professional Development |
- Quickly acquire and apply new knowledge and skills when needed
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- Contributing fully to the extent of their skills
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- Seeks opportunities for professional development.
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- Encourages employees to take courses relevant to their job.
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- Demonstrate enthusiasm and a willingness to learn new skills and knowledge
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Decision Making |
- Defines parameters that will impact the decision making process.
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- Knows when to delegate, collaborate, or pause based on an assessment of my capabilities or expertise.
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- Views the issues from multiple perspectives before making a decision.
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- Understands how their decisions will affect others.
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- Evaluates information before making a final decision.
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Innovation |
- Seeks innovative ways to change, grow, and improve the department.
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- Challenges current procedures / processes to develop new solutions.
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- Coordinates the activities of the innovation steering committee.
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- Sets company-wide innovation performance targets and goals.
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- Challenges existing work processes/products to enhance value.
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Change Management |
- Modifies leadership style to address new challenges.
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- Involves senior employees in implementation of the changes.
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- Demonstrates agility in leadership by responding to changing situations.
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- Effective in dealing with ambiguous and challenging situations.
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- Incorporates input from all relevant stakeholders into the change process.
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Results Oriented |
- Keeps track of progress toward the results.
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- Builds a supportive environment where enthusiasm and collaboration thrive.
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- Strives to achieve high volume of output.
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- Willing to take on new assignments to help increase production.
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- Holds others accountable for producing high quality work.
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Developing Others |
- Provides constructive feedback to others.
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- Encourages employees through recognition of positive changes in behavior.
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- Creates a work environment that fosters positive feedback to employees.
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- Is open to receiving feedback.
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- Recognizes and celebrates accomplishments of others.
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Co-worker Development |
- Gives others development opportunities through project assignments and increased job responsibilities
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- Provides ongoing feedback to co-workers on their development progress
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- Adapts coaching and mentoring approach to meet the style or needs of individuals
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- Sets and clearly communicates expectations, performance goals, and measurements to others
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- Takes immediate action on poor performance
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Teamwork |
- Lets team members know when they have done well.
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- Encourages collaboration with other departments.
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- Seeks and listens to other's contributions
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- Facilitates effective decision-making practices to further develop the team.
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- Works with other team members on the project.
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Recognition |
- Creates a "Collaborator Champion" award to promote and recognize teamwork and collaborative efforts by employees.
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- Successfully implements the employee recognition program.
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- Ensures that the rewards are 'rewarding'.
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- Accompanies recognition with specific examples of how the employee's work made a difference for the department/organization.
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- Acknowledges achievements based on measurable contributions rather than favoritism or personal bias.
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Leadership |
- Able to lead the organization.
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- Encourages dialogue to clarify decision making and inform staff
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- Establishes methods and procedures for the department.
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- Has the moral strength to overcome adversity, fear, and anxiety.
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- Recognizes individual and team accomplishments and reward them appropriately.
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Management |
- Outlines the key measures for the project.
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- Explains decisions and actions clearly, taking ownership of outcomes and their implications.
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- Keeps the team grounded and purpose-driven during high-stress or fast-paced situations.
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- Strategically optimizes resources to improve efficiency.
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- Maintains momentum to meet deadlines for mission-critical work.
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Managing Performance |
- Ensures team members receive rewards for positive performance accomplishments.
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- Holds the team accountable for meeting objectives.
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- Acknowledges employee contributions that support the bottom line.
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- Obtains commitment from employees regarding completion of tasks.
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- Establishes indicators to measure levels of performance.
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Performance |
- Has great overall performance
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- Listens and responds to issues and problems
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- Shown significant improvement in job performance.
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- Works effectively in the department.
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- Effective in performing his/her job.
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Vision |
- Pinpoints specific challenges that the company faces and meticulously crafts tailored solutions to overcome these obstacles.
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- Provides a detailed schedule that specifies key milestones and deadlines, guiding the organization step-by-step towards achieving its long-term goals and overall vision.
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- Fosters a culture that aligns with the organization's vision.
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- Creates a compelling vision inspires employees, giving them a sense of purpose and direction.
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- Develops a strategic vision informed by comprehensive analysis of the company's performance.
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