Thank you for taking the opportunity to complete this survey. It gives you an opportunity to anonymously share your opinions and perceptions about labor-management relations at our company. In addition, this survey will assess your perceptions around communication, job satisfaction, and collaboration within your department. Findings will be presented to the Labor-Management Committee, and in partnership with the Labor-Management Project, a system-wide intervention will be developed to address areas of concern and increase organizational effectiveness. The Labor-Management Project guarantees that under no circumstances will the information be used to identify you as an individual.
-
Demographics
- Employees and immediate supervisors resolve issues quickly without resorting to anger, intimidation, or retribution.
- My immediate supervisor values my contributions and ideas about how to improve work in my department.
- Both, employees and immediate supervisors seek to prevent conflict by addressing work related problems before they escalate.
- My immediate supervisor trusts me to do my work without constantly checking on me.
- My immediate supervisor shows me how I can improve my performance.
- My immediate supervisor encourages me to participate in important decisions.
- My immediate supervisor knows his/her job well.
Your gender:
|
You are a member of:
|
Your age as of last birthday:
|
Number of years in current position:
Number of years at [Company]:
Previously you were employed at which region:
|
Brooklyn/Queens Manhattan Staten Island |
Presently working in which department:
|
Finance Legal Affairs Human Resources Information Services Payor Relations |
Supply Chain (purchasing) Patient Financial Services US Family Health Plan (USFHP) Physician Billing Services |
Ethnically, you consider yourself:
|
Asian (Chinese, Filipino, Indian) Black (African, American, Caribbean) Caucasian (American, European) Latino (Mexican, Caribbean & Central/South America) Multiethnic Native American Other |
If other, please explain:
Labor Management
Please read the following questions and select the answer that best describes your opinion. Do not leave any questions blank.
| Strongly Agree |
Agree | Unsure | Disagree | Strongly Disagree |
|
Communication
- I make decisions that impact my work using factual information rather than rumors.
- I know who to talk to when I have a great idea that can improve my department�s performance.
- Job openings, which might be promotional opportunities, are visibly posted where I can respond in a timely manner.
- My department has an effective process for making decisions.
- My department has staff meetings where we discuss work related issues:
Yes
No
If Yes, how often do staff meetings take place:
Weekly
Monthly
Quarterly
Every six months
Yearly
Other:
If other, please explain:
- When I receive information (either written or verbal) that affects my work, it is usually�
Yes Unsure No a. Accurate b. Timely c. Useful d. Understandable e. Available to others f. Accessible to others g. Adequate
- The most effective mode of communication in my department is:
Written/memo
Verbal
Email
Telephone
Face-to-face
Other
- Which of the following people do you seek to help resolve problems that prevent you from doing your work:
Human Resources department
Supervisor
Union Delegate
Co-workers
Someone from another department different than yours
| Strongly Agree |
Agree | Unsure | Disagree | Strongly Disagree |
|
- I would recommend [Company] as a great place to work.
- Promotion opportunities are available at [Company].
- I contribute to making [Company] more successful.
- I get the training I need to perform my job.
- Low morale is a significant problem in my department.
- In my department, I am often confused about who is responsible for what.
- In my department, work assignments are fairly distributed.
- My department has enough personnel to complete our work:
Yes
Yes, but staff has to do more work than should be realistically expected.
It depends on the work we have at any given time
No
Unsure
- At this point, how long do you intend to remain with [Company] as an employee?
Until I retire
Less than 1 year
1-2 years
3-5 years
6-8 years
More than 8 years
Unsure
- If I could change one thing about my job, it would be:
- On a scale of 1-10, rate the level of satisfaction with your job:
1
2
3
4
5
6
7
8
9
10InflexibleFlexible
- How satisfied are you with�
Satisfied Unsure Dissatisfied a. Salary b. Health insurance c. Dental insurance d. Amount of challenges in job e. Ability to use benefits f. Paid time off (vacation, sick, personal, and holiday time.) g. Physical workspace h. Overall quality of supervision i. Amount of professional development received
- My work resources
I have It works properly Computer Yes No N/A Yes No Copy machine Yes No N/A Yes No FAX machine Yes No N/A Yes No Telephone Yes No N/A Yes No Other: Yes No N/A Yes No Other: Yes No N/A Yes No Other: Yes No N/A Yes No
Job Satisfaction
| Strongly Agree |
Agree | Unsure | Disagree | Strongly Disagree |
|
- It often seems as if people in my department are not working together to accomplish our common goal.
- I can depend on my co-workers to complete their tasks so that I can complete my work.
- Some people in my department put their needs ahead of the department�s.
- I understand the importance of being on time as it relates to my work commitment.
- Staff in my department work together to improve performance.
- What is the working atmosphere like in your department?
1
2
3
4
5
6
7
8
9
10Competitive Collaborative
1
2
3
4
5
6
7
8
9
10Unsupportive Supportive
1
2
3
4
5
6
7
8
9
10Inflexible Flexible
- Based on what you know or have heard, why have your former co-workers left their jobs in the last two years? (check all that apply)
Wages
Benefits
Advancement opportunities
Increased workload
Commute
Schedule
Work environment
Perceived discrimination
Retired
Other
Suggest ideas that would help with the re-organization of the Company.
Collaboration
| Strongly Agree |
Agree | Unsure | Disagree | Strongly Disagree |
|