Questionnaires that utilize four scales simultaneously: Survey Example
This survey utilizes four rating scales (below). It is important that you record a response for each scale
for each item on the survey.
- Responsiveness: HR Staff are responsive to customer needs and have the skills and abilities to provide quality service
- Timeliness: HR Staff are accessible and easy to contact providing answers in a timely manner
- Expertise: HR Staff are knowledgeable and experienced
- Clarity: Information received from staff is clear and accurate
Please rate each of the following HR processes and documents on the dimensions of responsiveness, timeliness, expertise, and clarity. To enter your rating, select one of the buttons numbered 1 through 5 where 1 equals "needs improvement" and 5 equals "excels at this". Please enter a rating of 1 through 5 for each of the four dimensions.